Privacy Policy

1. Information We Collect

We may collect several types of information when you interact with our website or use the services provided by The Brobot LLC.

Personal Information

Information you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Business name
• Billing information
• Account login credentials

This information may be collected when you:

• Request a demo
• Create an account
• Contact our support team
• Submit forms on our website
• Use our services

Communication Data

Because The Brobot LLC provides communication automation tools, we may process communication-related data such as:

• Call recordings
• Call transcripts
• SMS or messaging content
• Voicemail recordings
• Call routing metadata
• CRM interaction logs
• AI-generated conversation summaries or analytics

This information is processed solely for the purpose of delivering and improving the services provided by The Brobot LLC.

Usage Data

When you use our website or services, we may automatically collect certain technical information including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• System activity logs

This data helps The Brobot LLC understand how users interact with our services and allows us to improve performance, reliability, and security.

Cookies & Tracking Technologies

The Brobot LLC uses cookies and similar technologies to:

• Improve website functionality
• Analyze site traffic and usage patterns
• Remember user preferences
• Improve overall platform performance

You can configure your browser to refuse cookies if you prefer.

2. How We Use Your Information

The Brobot LLC uses the information collected to:

• Provide and operate our services
• Create and manage user accounts
• Process billing and payments
• Route calls and manage messaging services
• Deliver AI-powered communication tools
• Provide customer support
• Send service-related updates and notifications
• Monitor system performance and prevent fraud
• Improve our products and services

The Brobot LLC does not sell personal information to third parties.

3. Call Recording & AI Processing

The Brobot LLC offers call recording, transcription, and AI-assisted analysis features.

By using our services, you acknowledge that:

• Calls may be recorded or transcribed
• AI systems may process conversations for automation, reporting, and analytics
• Businesses using The Brobot LLC platform are responsible for notifying callers when call recording disclosures are required by law
• Users must comply with all applicable call recording and privacy laws in their jurisdiction

4. SMS & Messaging Compliance

The Brobot LLC enables businesses to communicate with their customers through SMS messaging.

These messages may include:

• Appointment reminders
• Customer service responses
• Service notifications
• Follow-up communications
• Marketing messages (only when recipients have provided consent)

Message frequency may vary. Message and data rates may apply.

Recipients may opt out of SMS communications at any time by replying STOP to any message. For assistance, recipients may reply HELP.

Businesses using The Brobot LLC platform are responsible for obtaining proper consent from recipients before sending SMS messages and must comply with applicable regulations including:

• The Telephone Consumer Protection Act (TCPA)
• A2P 10DLC messaging requirements
• The CAN-SPAM Act
• Applicable state and international messaging laws

The Brobot LLC provides messaging infrastructure used by businesses to communicate with their own customers. The Brobot LLC does not engage in third-party lead generation or affiliate marketing messaging.

Mobile Information Protection

Mobile phone numbers and SMS opt-in data collected through services provided by The Brobot LLC will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

This information is used solely for the purpose of delivering messaging services requested by the user.

5. How We Share Information

The Brobot LLC does not sell, rent, trade, or share personal information with third parties for marketing or promotional purposes.

Customer data collected through services operated by The Brobot LLC remains within systems controlled by The Brobot LLC and is used only to operate, maintain, and improve our services.

We do not disclose customer information to outside organizations except when required to:

• Comply with applicable laws or legal obligations
• Protect the security and integrity of our platform
• Enforce our terms of service or protect our legal rights

Mobile phone numbers and SMS opt-in data are never shared with third parties or affiliates for marketing purposes.

6. Data Security

The Brobot LLC implements industry-standard security measures designed to protect your information, including:

• Encryption of data in transit
• Secure infrastructure and hosting
• Access control systems
• Continuous monitoring for unauthorized activity

While The Brobot LLC takes strong precautions to safeguard data, no system can guarantee absolute security.

7. Data Retention

The Brobot LLC retains information only as long as necessary to:

• Provide and maintain our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Users may request deletion of their data, subject to legal and operational requirements.

8. Your Privacy Rights

Depending on your location, you may have rights to:

• Access your personal information
• Request corrections to inaccurate information
• Request deletion of your data
• Opt out of certain communications

To exercise these rights, please contact The Brobot LLC using the information below.

9. Third-Party Links

Our website may contain links to external websites. The Brobot LLC is not responsible for the privacy practices of those third-party sites.

10. Children's Privacy

Services provided by The Brobot LLC are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

The Brobot LLC may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements.

When updates are made, the Effective Date at the top of this policy will be updated. Continued use of our services after changes indicates acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, you may contact:

The Brobot LLC
1850 SE 18th Ave
Ocala, FL 34471

Email: info@thebrobot.com

Website: https://thebrobot.com

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